A $10 million construction company specializing in custom miniature golf courses for cruise ships and theme parks was in crisis. The controller was years behind on closing books and paying sales taxes across eight states. A year-long, heavily-invested NetSuite implementation was completely stalled and set to go live, without any company training.
The 75-employee, second-generation family business faced constant surprises in profit and margins due to chaotic financials, and the toxic relationship between the owner and overwhelmed controller resulted in her resignation just two weeks after Enhance's engagement began. Enhance immediately halted the disastrous NetSuite go-live that would have shut down operations, recruited a highly competent replacement controller within three weeks, and launched a massive financial cleanup. This included reconciling balance sheet accounts for the first time in years, correcting improper job cost accounting, conducting physical inventory to fix major discrepancies, and addressing two years of unpaid sales taxes by navigating state forgiveness programs.
With clean financials established, Enhance revitalized the stalled NetSuite project through renegotiation that saved an estimated $100,000, implemented a new payroll system with HR functionality, and established sales & operations planning to manage cash through business lulls.
Enhance executed a crisis response followed by systematic financial and operational cleanup to prepare the company for sustainable growth.
Key actions included:
"You cannot go live. This would be a bad decision-you'd shut the company down."
- Enhance preventing NetSuite disaster
The engagement transformed the company from operational chaos to financial stability with clear visibility into performance. The company now has clean, timely financial statements, a reconciled balance sheet, and a clear path to implementing the systems needed for competitive growth.
With the balance sheet cleanup complete and sales tax compliance restored, the company avoided potentially severe penalties and regulatory issues. The successful implementation of the new payroll system built confidence for the upcoming NetSuite go-live, which will finally provide the job costing transparency needed to understand project profitability and make competitive pricing decisions.
By preventing the premature NetSuite launch and restructuring the implementation project, Enhance saved the company from what would have been a catastrophic operational failure while positioning them to gain the analytical capabilities they need. The company now has the foundation to assess cost structure, refine pricing models, and compete effectively in an increasingly competitive custom golf course construction market.